Tuesday, March 29, 2011

Case Study 2

OPERATING SYSTEMS

Case Study 2

Select two of the following professionals:

  • An insurance adjuster
  • A delivery person for a courier service
  • A newspaper reporter
  • A doctor (general practitioner)
  • Manager in a supermarket

Put forward a theory about how that person might use a hand held computer in their work

Now a day, skills in computer technology becomes necessary for individuals in their daily activities. Technology functions a big role in different areas, such as studies, entertainment, work, research, and etc. Hand held computers perform an important role in the individual’s profession. It sustains the needs to deliver best performance in their services to their clients. One should acquire technical knowledge to keep on track based on the needs and wants of the clients and to sustain high competency towards its competitors

Delivery person for a courier service:

Advances in computer technology, software development, and the communications industry have provided the air courier industry with the necessary tools for efficient and timely functions related to all aspects of operations. Everything from hand-held computers, to online, real-time data systems has allowed air courier companies to communicate more effectively with ground personnel and their customers. Continued advances will bring additional automation and provide improved accuracy in delivery and billing, and improved service to the customer.

A delivery person for a courier service may use hand held computer in their work in order to keep them track and provides information where any package was at any time from pick-up to delivery. It develops fast and efficient performance in giving good services to their clients. Examples of these are PDA’S or Personal Device Assistance, mobile phones, Electronic Data Inter-change (EDI),

Manager in a supermarket:

In order to properly cater to the needs of customers, a supermarket must staff an expert, attentive management team. A supermarket manager may assume many different duties, such as supervising employees and store operations, taking inventory and ordering products, performing administrative and human resources work, or engaging in safety inspections and loss prevention. Most managers are very skilled at organizing merchandise, communicating with employees, and providing excellent customer service.

Manager’s job is to plan and direct all phases of store operation as efficiently as possible in order to achieve maximum sales and profitability. To follow company policies, develop budgets, meet sales goals, and control costs in all departments. Managers performs critical role in a supermarket they may use hand held computers in giving a good services to customers and productivity. Hand held computer provides necessary information that need to be analyzed and understood by the supermarket managers. For instance, the statistical information of sales, if the information indicates that there is a decrease of sales then managers must provide solutions based on the sales performance information given.


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